Refund Policy

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Refund Policy

Payment & Refund Policy

SevenStar Hospitals strives to maintain transparency in all payment-related matters.

Online Appointment Payments

If advance payment is collected for appointments:

  • Refunds may be processed if appointments are cancelled within the applicable cancellation period.
  • Refund timelines may vary depending on the payment gateway or banking institution.

Diagnostic & Medical Services

Payments made for services already provided are generally non-refundable.

Duplicate Transactions

Any duplicate payment made due to technical issues will be verified and refunded after confirmation.

Cancellation

Appointment cancellation policies may differ depending on the department and the nature of the medical service.

Refund Processing

Approved refunds are generally processed through the original mode of payment.

For assistance regarding refunds, patients may contact the billing department.